Professional Tool Repair and Maintenance

These Warranty Terms apply to products purchased from Kinshine Trading Co., Ltd. (hereinafter referred to as the “Company”) or its authorized dealers (hereinafter referred to as the “Product”).

For any new Product sold by the Company, if the Product is inspected by the Company or an authorized manufacturer service center and confirmed to be unable to operate normally under normal conditions of use due to defects in materials or workmanship, and the Product remains within the applicable warranty period, the Company will provide free repair or replacement of defective parts in accordance with these Warranty Terms.

1. Products that meet the conditions of designated campaigns, product registration, regular return-to-service maintenance, or other announced requirements may have the main unit warranty extended according to the applicable program, up to 24 months from the original purchase date. Actual eligibility, required maintenance frequency, and applicable conditions shall be subject to the relevant product or campaign announcement.
2. The extended warranty period shall be calculated from the original purchase date.
3. The extended warranty applies only to the main unit and does not cover accessories, consumables, normal wear and tear, improper use, or damage caused by other human factors.
4. Maintenance records must be confirmed by the Company or an authorized service provider.

Warranty service shall apply only when all of the following conditions are met:

1. The Product was purchased from the Company or its authorized dealers, and its source and warranty eligibility can be verified by purchase proof, the Company's sales records, or the Product serial number.
2. The Product has been operated under normal jobsite and environmental conditions in accordance with the product manual and applicable specifications.
3. Repair, disassembly, inspection, or testing has been performed by the Company or its authorized technical service center.
4. The Product serial number is clear, identifiable, and has not been altered, damaged, or removed.

The following circumstances are not covered by free warranty service. Where repair is possible, inspection, parts, and labor charges may apply:

1. Damage caused by parts, accessories, batteries, chargers, power supplies, or consumables that are not approved by the manufacturer, are incompatible, or do not meet the required specifications.
2. Normal wear and tear, performance degradation, or consumable parts requiring regular replacement due to normal use are not covered by free warranty service. This includes but is not limited to carbon brushes, O-rings, bearings, gears, switches, and power cords. However, this exclusion shall not apply if the Company confirms that abnormal damage was caused by defects in materials or workmanship.
3. Accessories or consumable items, including but not limited to cutting heads, cables, washers, grease, and seals.
4. Damage caused by natural disasters, fire, flood, lightning, earthquake, or other events of force majeure.
5. Damage caused by misuse, dropping, impact, operation beyond product specifications, incorrect voltage connection, moisture, water ingress, abnormal overheating, or failure to follow the operation manual and product specifications.
6. Products that have been disassembled, modified, or repaired by personnel not authorized by the Company.
7. Parallel imports, grey-market products, counterfeit products, or products not sold through official authorized distribution channels.
8. Products with lost, altered, or illegible serial numbers, or products deteriorated due to long-term improper storage.
9. Products beyond the warranty period, or cases where the purchase information does not match the Product information.
10. Damage, performance degradation, or reduced efficiency caused by long-term, high-load, or improper continuous use beyond the Product's intended purpose, rated capacity, reasonable duty cycle, or operating conditions shall not be considered defects in materials or workmanship.

1. Customers shall, in principle, bear the shipping cost for sending the Product for repair. If the Company confirms that the repair falls within the free warranty scope, the Company will bear the basic domestic return shipping cost.
2. If the inspection confirms that the Product is not covered by warranty, the Company will provide a repair quotation. If the customer declines the repair, the return shipping cost shall be borne by the customer.
3. Warranty repair applies only to the Product itself and does not include external accessories or consumables.
4. Faulty parts replaced during free warranty repair shall, unless otherwise required by law or agreed by both parties, become the property of the Company and will not be returned separately.
5. If the Product has been discontinued, original parts are no longer available, or repair using original parts is not possible due to other objective reasons, the Company may, depending on the actual circumstances, assist by using functionally equivalent parts, alternative solutions, or other reasonable methods.

1. This warranty covers only functional repair or parts replacement of the Product itself. It does not cover any claims related to efficiency, quality, or jobsite results arising from construction conditions, engineering design, method of use, site environment, or operating outcomes.
2. The Company shall not be liable for any indirect losses caused by Product failure, downtime, repair delay, or parts supply issues, including but not limited to project delays, business losses, or loss of profit.
3. To the extent permitted by law, the Company's liability under these warranty terms shall be limited in principle to repair, replacement, or the reasonable value of the Product itself.
4. Where mandatory legal provisions provide otherwise, such provisions shall prevail. These terms do not affect the customer's rights under applicable law.

1. This warranty service applies only to products officially sold by the Company. Terms and conditions may vary by country or region.
2. The Company may revise these warranty terms based on product, operational, or regulatory needs. In principle, products shall be subject to the warranty terms applicable at the time of purchase. If the revised terms are more favorable to the customer, the Company may apply the revised terms depending on the actual circumstances.
3. After repair completion, the Company will notify the customer to collect the Product. If the Product is not collected within six months after notification, the Company may notify the customer again. If the Product is still not collected within a reasonable period, the Company may charge storage fees, dispose of, or scrap the Product in accordance with applicable laws and actual circumstances.
4. The Company may provide additional inspection, operation guidance, technical advice, or other after-sales assistance depending on the actual situation. Unless otherwise committed in writing by the Company, such additional assistance shall not constitute an expansion of the warranty period or warranty scope.
5. Customers are advised to complete product registration after purchase and keep the purchase proof properly to protect their rights.

The interpretation and application of these warranty terms shall be governed by the laws of the Republic of China (Taiwan). In the event of any dispute arising from these warranty terms, both parties shall first seek resolution through good-faith negotiation. If litigation is necessary, both parties agree that, to the extent permitted by law, the Taiwan Taipei District Court shall be the court of first instance. Where mandatory jurisdiction or other mandatory legal provisions apply, such provisions shall prevail.

1. Tel: +886-2-7720-7722
2. LINE@: @kinshine
3. Email: [email protected]
4. Service Hours: Monday to Friday, 09:00–18:00, excluding national holidays.

The Company will manage and use customers' personal data in accordance with the Personal Data Protection Act and relevant privacy policies. Personal data will be used only within the necessary scope of after-sales service, product registration, and quality tracking.