Ordering Process

After confirming the product you are interested in, you may submit an inquiry through our online inquiry form or official contact channels. We will assist in confirming product specifications, quantity, and actual purchasing requirements.

After receiving your inquiry, we will reply as soon as possible and provide an official quotation. If all or part of the requested products are currently out of stock, you may choose a suitable shipping arrangement based on your needs.

1. Purchase only the items currently in stock.
2. Ship in-stock items first, and ship backordered items after arrival.
3. Wait until all backordered items arrive and ship everything together.
4. For other requirements, please specify them in the “Message” field of the inquiry form.

Once you confirm your purchase, please contact us to complete the order process. At this stage, we will reconfirm product details, stock status, delivery schedule, payment method, and shipping arrangement.

1. Product specifications and quantity.
2. Stock availability and delivery schedule.
3. Payment method and shipping arrangement.

Please complete your bank transfer or remittance using the account information below. After payment is completed, please provide the payment receipt or the last five digits of the remitting account so that we can confirm payment and arrange shipment accordingly.

1. Backordered or custom-made products: a deposit is required. Ordering or production will be arranged after the deposit is received.
2. In-stock products: payment shall be made according to the terms stated in the official quotation.
3. Balance payment: the remaining balance shall be paid before shipment or according to the schedule agreed by both parties.

1. The quotation validity period and payment deadline shall be subject to the official quotation.
2. If payment is not completed by the deadline, we reserve the right to postpone delivery, issue a revised quotation, or cancel the order.

1. We will issue an electronic invoice or paper invoice in accordance with applicable regulations and actual transaction requirements.
2. The invoice amount shall be based on the tax-exclusive or tax-inclusive amount stated in the official quotation.

1. For installment payment, project-based terms, or special requirements, please confirm with our sales representative before placing the order.
2. We reserve the right of final interpretation and the right to accept or reject any order.

After the order is confirmed and payment is completed, we will arrange shipment based on the order details, stock availability, and logistics conditions.

We will arrange a suitable shipping method based on product size, weight, delivery location, and customer requirements.

1. Courier delivery: freight collect.
2. General freight service: T-Cat, HCT Logistics, or other designated freight carriers may be used.
3. Postal delivery: registered mail or parcel delivery may be arranged depending on product size.

The following shipping fee policy applies to deliveries within Taiwan main island only. Actual shipping fees will be confirmed based on order details, product volume and weight, and delivery method.

1. For orders of NT$5,000 or above before tax, standard shipping fees will be covered by our company.
2. For orders below NT$5,000 before tax, shipping fees and cash-on-delivery handling fees shall be borne by the purchaser.
3. For special delivery requirements, all related shipping fees and cash-on-delivery handling fees shall be borne by the purchaser.

To protect the rights of both parties, we recommend recording the entire unboxing process. We inspect product quality and packaging condition before shipment. If you find that the product was damaged during delivery, please contact us within 24 hours from the date of receipt so that we can assist with follow-up handling.

To protect the rights of both parties, please read the following return, exchange, and inspection-period policy carefully before placing an order. Most products sold by our company are professional engineering tools and equipment. Return and exchange eligibility will be determined based on product condition, packaging integrity, and actual usage status.

In accordance with consumer protection regulations, consumers are entitled to an inspection period after receiving the product. However, the inspection period is intended only for confirming the product’s appearance, specifications, and contents against the order, and does not allow actual jobsite use, testing, or operation.

Most products sold by our company are professional engineering tools and equipment. If a product has been used, tested, or operated, resulting in signs of use, wear, scratches, or any condition other than new and unused, it will not be eligible for return or exchange under the inspection-period policy.

Returns or exchanges will not be accepted under the following conditions:

1. The product shows signs of use, testing, or operation.
2. The product itself is damaged, scratched, or functionally abnormal.
3. The product’s internal or external packaging, accessories, manuals, warranty documents, or other included items are incomplete.
4. The packaging has writing, markings, sticker residue, damage, or is no longer in its original condition.
5. The product has been disassembled, modified, had parts replaced, or repaired by a non-original or unauthorized service provider.

If a product shows signs of use due to trial use, operation, improper unboxing, or other factors, and our company determines that refurbishment is required, the related refurbishment fee will be assessed and quoted separately by our company and shall be borne by the purchaser.

1. When applying for a return, please ensure that the product, accessories, internal and external packaging, and all included materials remain complete and in their original condition.
2. If inspection confirms that the product does not meet the return or exchange conditions, we will not be able to accept the request and may return the original product to the customer.
3. If the returned product requires repackaging, inspection, refurbishment, or parts replacement, the related costs will be assessed by our company and notified separately.

Backordered products, special procurement items, or custom-made products ordered or produced according to customer requirements are special procurement or project-based items and are non-returnable and non-exchangeable.