After-Sales Support_Support | 經穗貿易股份有限公司

These warranty terms apply to products purchased from Kinshine Trading Co., Ltd. (“the Company”) or its authorized distributors (“the Product”).

For new products sold by the Company, if the Company or an authorized service center confirms that the Product fails to operate normally under proper use due to material defects or manufacturing defects within the warranty period, the Company will provide free repair or parts replacement service in accordance with these terms.

1. Eligible products that complete product registration may receive extended non-human-damage warranty coverage for up to 24 months, subject to the Company’s official announcement.
2. For a new machine purchased within two years, if it is returned for maintenance once per year and meets the required conditions, the non-human-damage warranty may be extended for one additional year, limited to the main unit.
3. The extended warranty period is calculated from the original purchase date.
4. Extended warranty applies only to the main unit and does not cover accessories, consumables, or damage caused by human factors.
5. Maintenance records must be confirmed by the Company or an authorized service provider.

Warranty service applies only when all of the following conditions are met:

1. The Product was purchased from the Company or its authorized distributor, and valid proof of purchase can be provided.
2. The Product was used under normal jobsite and environmental conditions, in accordance with the user manual and applicable instructions.
3. Repair, disassembly, or inspection was performed by the Company or its authorized technical service center.
4. The Product serial number is clearly identifiable and has not been altered, damaged, or removed.

The following situations are not covered by free warranty service. Inspection, parts, and labor fees may be charged for repair:

1. Damage caused by using non-original parts, accessories, or consumables not supplied by the Company.
2. Natural wear or parts requiring regular replacement, including but not limited to carbon brushes, motors, O-rings, bearings, gears, switches, housing, electronic components, power cords, and plugs.
3. Accessory or consumable items, such as cutters, cables, washers, grease, and gaskets.
4. Damage caused by natural disasters, fire, flood, lightning, earthquake, or other force majeure events.
5. Damage caused by misuse, operation beyond specifications, incorrect voltage connection, moisture, overheating, or failure to follow the user manual.
6. Disassembly, modification, or repair performed by unauthorized personnel.
7. Parallel imports, grey-market goods, counterfeit products, or products not sold through official channels.
8. Missing, altered, or unreadable serial numbers, or deterioration caused by long-term improper storage.
9. Products exceeding the warranty period or where purchase records do not match the Product information.
10. Performance decline, reduced efficiency, or normal wear caused by long-term, high-frequency, or heavy-load use, which shall be regarded as the result of reasonable use and not a material or manufacturing defect.

1. The customer shall bear the shipping cost for sending the Product for repair and returning it after service.
2. If inspection confirms that the Product is not covered by warranty, the Company will provide a repair quotation. If the customer declines the repair, return shipping costs shall be borne by the customer.
3. Warranty repair applies only to the Product itself and does not include external accessories or consumables.
4. Parts replaced during repair shall belong to the Company and will not be returned separately.
5. If the Product has been discontinued or parts are unavailable, the Company may handle the case with equivalent or higher-grade parts or a replacement product.

1. This warranty covers only functional repair or parts replacement of the Product itself, and does not cover any claims related to efficiency, quality, or construction results arising from jobsite conditions, engineering design, usage method, operating environment, or operation results.
2. The Company shall not be liable for any indirect losses caused by product failure, downtime, repair delay, or parts supply issues, including but not limited to project delays, business losses, or loss of profit.
3. The Company’s liability under these warranty terms shall be limited to the replacement value of the Product.

1. This warranty service applies only to products officially sold by the Company. Terms may vary by country or region.
2. The Company reserves the right to revise or update these warranty terms when necessary without separate individual notice.
3. If a repaired product is not collected within six months after repair completion notice, it shall be deemed abandoned, and the Company may dispose of or scrap it at its discretion.
4. The Company may provide additional inspection or technical advice based on actual circumstances; however, such assistance does not constitute any warranty commitment or legal obligation.
5. Customers are advised to complete product registration after purchase and properly retain proof of purchase to protect their rights.

The interpretation and application of these warranty terms shall be governed by the laws of the Republic of China (Taiwan). In the event of any dispute, both parties agree that the Taiwan Taipei District Court shall be the court of first instance.

1. Tel: +886-2-7720-7722
2. LINE@: @kinshine
3. E-mail: service@kinshine.com.tw
4. Service hours: Monday to Friday, 09:00–18:00, excluding public holidays.

The Company will manage and use customer personal data in accordance with the Personal Data Protection Act and relevant privacy policies, and only within the necessary scope of after-sales service, product registration, and quality tracking.